We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 2-5 Business days after the claim process finishes.
Go to your order history and select the item. Discuss the issue with the seller and see possible solutions.
If you can’t come to an amicable agreement after contacting the seller, simply raise a claim by opening a dispute within 15 days following the delivery of your order or the end of the package receipt confirmation period (as listed in your order details).
Most sellers will return your money in 48 hours, however; if it’s not resolved, you can contact DeepMarket from the order detail page to escalate your dispute.
1) All purchases are handled through the Multisig Escrow System of the marketplace. Once you submit your purchase, the money will be held in DeepMarket Multisig Escrow System until you acknowledge satisfactory receipt of the goods. When you receive your item and everything is all right, the vendor will receive payment.
2) If the received good are not satisfactory, you can choose to dispute the transaction and a moderator will look into it. Please dispute only if you have a good reason; changing your mind is not considered an acceptable reason.
3)
Please report the DeepMarket Support if the vendor asks for money
outside ofmarketplace, and do not send coins. If you send coins outside
our Escrow system, it is entirely at your own risk.
